Frequently Asked Questions
Products & Quality
What purity level do your peptides have?
Purity specifications are listed on each product page, together with the analytical documentation available for that lot.
Do you provide Certificates of Analysis (COA)?
Contact us with the product and lot number and we will send the analytical documentation we hold for that batch.
How should I store my peptides?
Lyophilized (powdered) peptides should be stored at -20°C for long-term storage. Once reconstituted, store at 2-8°C and use within the timeframe specified in the product documentation. Keep all products protected from light and moisture.
Are your products intended for human consumption?
No. All products sold by BioScience Prime Labs are intended strictly for laboratory research and in-vitro testing purposes. They are not intended for human or animal consumption, medical, diagnostic, or therapeutic use.
Ordering & Payment
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover) through Stripe, as well as PayPal. All transactions are processed securely with SSL encryption.
Is there a minimum order amount?
Yes, our minimum order amount is $25.00.
Do you offer bulk or wholesale pricing?
Yes. For bulk orders or institutional purchasing, please contact us at [email protected] with your requirements and we will provide a custom quote.
Do you offer discount codes?
We periodically offer promotional discounts. Sign up for our newsletter at the bottom of our site to be notified of special offers.
Shipping & Delivery
How quickly do you ship orders?
Orders placed before 12:00 PM EST on business days typically ship the same day. All other orders ship the next business day.
Do you offer free shipping?
Shipping costs are calculated at checkout from the rates configured in the store settings.
Do you ship internationally?
Yes. International shipping is available at a flat rate of $24.95. Delivery times vary by destination (typically 7-14 business days). The customer is responsible for any applicable import duties or taxes.
How are temperature-sensitive products shipped?
Temperature-sensitive products are shipped with cold chain packaging including insulated containers and gel ice packs to maintain product integrity during transit.
Returns & Support
What is your return policy?
Due to the nature of research chemicals, returns are accepted only for unopened, sealed products within 14 days of delivery. Please contact [email protected] for return authorization before sending any items back.
What if my order arrives damaged?
If your order arrives damaged or compromised, contact us immediately at [email protected] with photos of the damage. We will arrange a replacement at no additional cost.
How can I track my order?
Once your order ships, you will receive an email with tracking information. You can also view your order status by logging into your account and visiting the Orders section.
Still have questions? Contact our team and we'll get back to you within 24 hours.